Terms & Conditions

SMS & WhatsApp Proof of Consent

By providing your mobile number to a Valora-authorized attendant, you authorize Valora to send an initial opt-in request via SMS or WhatsApp.

Opt-In

To complete your enrollment for vehicle status alerts and payment links, you must reply YES to the initial message. Your affirmative reply constitutes explicit proof of consent.

Consent Scope

Consent is obtained solely for parking-related operations (status updates, pickup coordination, and payment links). Admin users confirm they have obtained verbal permission before initiating this contact.

Service Use

Valora provides messaging tools (via Twilio) for parking-related operations, including customer payment link delivery, pickup coordination, ticket and vehicle status updates, and service notifications. Messages are sent over SMS and WhatsApp Business channels depending on what is configured for your account.

Admin Responsibility

By using Valora messaging, admin users confirm they have obtained proper consent from recipients before sending any messages — including SMS and WhatsApp Business messages. WhatsApp recipients must have explicitly opted in through a WhatsApp-approved channel before being contacted. Admin users are solely responsible for the content of messages sent from their account.

WhatsApp Business Policy Compliance

Valora uses Twilio to send WhatsApp Business messages. By using this feature, you agree to comply with WhatsApp's Business Policy and Commerce Policy. Misuse of WhatsApp messaging may result in your number being suspended by Meta or Twilio independently of Valora.

Message Types

All messages must be directly relevant to valet and parking operations — such as payment links, pickup requests, or vehicle status updates. Spam, harassment, fraudulent, misleading, promotional, or unlawful messages are strictly prohibited and may result in immediate account suspension.

Payment Links

Valora generates secure, tokenised checkout links sent to customers via SMS or WhatsApp. These links are single-use and tied to a specific ticket. Sharing, forwarding, or reusing payment links outside their intended purpose is not permitted. Valora uses Stripe through the platform-payments function to process transactions.

Message Frequency & Charges

Message frequency varies based on valet service activity and is not fixed. Standard message and data rates may apply to SMS messages according to the recipient's mobile carrier plan. WhatsApp Business messages are subject to Meta's messaging pricing where applicable.

Charges

Standard message and data rates may apply.

Opt-Out

SMS: You may cancel at any time by replying STOP. You will receive one final confirmation message.

WhatsApp: To stop receiving WhatsApp messages, reply with "STOP" or block the sending number directly.

Support

Reply HELP at any time for assistance or contact admin@oceanwaveweb.com.

Delivery Disclaimer

Message delivery depends on mobile carriers, Meta, and third-party providers including Twilio. Valora tracks delivery status but does not guarantee uninterrupted, timely, or error-free delivery. Valora is not liable for missed payments or service delays resulting from undelivered messages.

Privacy & Data

Phone numbers and messaging metadata are used only to operate and improve the Valora service. Only the last 4 digits of customer phone numbers are retained in the admin system — full phone numbers are not stored. Mobile opt-in data is never sold or shared for third-party marketing purposes.

Data Retention

Message delivery logs and transaction records are retained to support financial reconciliation and operational auditing. Staff profiles, ticket records, and payment logs are retained for the duration of your active Valora account. You may request deletion of your data by contacting support.

Role-Based Access

Valora uses role-based access control. Staff members (valets, managers, admins) can view customer names, vehicle details, and partial phone numbers relevant to their assigned locations. Only super-admins have access to financial data and full system settings. Access is managed by your organisation's Valora super-admin.

Suspension or Termination

Valora may suspend or revoke messaging access at any time for misuse, policy violations, non-compliance with WhatsApp Business Policy, or legal and compliance risk. Suspension of your Twilio or Meta account by those providers does not entitle you to a refund of any Valora fees.

Updates to Terms

We may update these terms from time to time to reflect changes in the platform, applicable law, or messaging provider requirements. Continued use of Valora messaging features after changes are posted constitutes acceptance of the updated terms.

Contact

For support or data requests, contact: admin@oceanwaveweb.com